Warranty Policy

MAINSPRING STORE INTERNATIONAL WARRANTY POLICY

The present MAINSPRING STORE International Warranty applies to watches sold or presented for warranty service in any country.
Your MAINSPRING STORE watch is guaranteed against any manufacturing defect for a period of twenty-four (24) months from the date of purchase (the “Guarantee Period”) subject to the following conditions.

WARRANTY AUTHORIZATION

In order to benefit from your MAINSPRING STORE International Warranty, you will be required to present to any MAINSPRING STORE Boutique, MAINSPRING STORE Authorized Retailer, or MAINSPRING STORE Authorized After-Sales Service Center, the proof of purchase and comply with registration requirements before receiving warranty service.

To register your watch, please click here. If you have questions or need help with registration, please email us at info@mainspring.store

EXCLUSIONS AND LIMITATIONS

- Your MAINSPRING STORE International Warranty does not cover, notably:
- Defects and damages resulting from misuse or negligence, or from accident
- Battery, case, crystal, strap, or bracelet
- Defects and damages caused by improper use, alterations, tampering, dismantling or unauthorized modifications or repairs
- Water damage / moisture damage due to negligence and misuse (e.g failure to close & lock screw down crowns or failing to lock push down crowns before exposing to water, opening the watch and damaging the the water resistance seals, exposing the watch to extreme temperature change that damages the water resistance seals, steam baths / jacuzzi).

If your watch is returned during the Warranty Period, any component found by our technical services to be defective as a result of a manufacturing defect will be, at MAINSPRING STORE’s sole discretion, repaired or replaced free of charge. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance.

PROCESSING TIME

Please allow up to 4 to 6 weeks from the date we receive your package for your watch to go through the repair process depending on severity of defect

THE ABOVE MANUFACTURER'S WARRANTY:

- is independent of any warranty that may be provided by the seller, for which seller carries sole responsibility.
- does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have.

Our customer service ensures the perfect care of your MAINSPRING STORE. If your watch needs attention, contact us or a MAINSPRING STORE official dealer or an authorized MAINSPRING STORE After Sales Service Centre who are entitled to provide WARRANTY services as defined herein.

For more information and a complete list of MAINSPRING STORE Authorized After-Sales Service Centres, please consult the MAINSPRING STORE website and contact us.