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Warranty Policy

The present Mainspring International Warranty applies to watches sold or presented for guarantee service in any country.

Your Mainspring Product is warranted against any manufacturing defect for a period of twelve (12) months from the date of purchase (the “Warranty Period”) subject to the following conditions.

WARRANTY AUTHORISATION

In order to benefit from your Mainspring International Warranty, you will be required to present to any Mainspring Authorised Retailer or Mainspring Authorised After-Sales Service Centre, the proof of purchase and comply with registration requirements before receiving warranty service.

To register your watch, please click here. If you have questions or need help with registration, please contact us.

EXCLUSIONS AND LIMITATIONS

Your Mainspring International Warranty does not cover, notably:

  • Defects and damages resulting from misuse or negligence, or from accident,
  • Battery and case
  • Defects and damages caused by improper use, alterations, tampering, dismantling or unauthorised modifications or repairs,
  • Water damage unless marked water-resistant

If your purchased item is returned during the Warranty Period, any component found by our technical services to be defective as a result of a manufacturing defect will be, at Mainspring's sole discretion, repaired or replaced free of charge. Upon expiration of the Warranty Period, any services or repairs will be subject to a service charge.

You are responsible for transportation costs, including but not limited to postage, insurance and packing materials. We recommend that any shipment to us include certified delivery and insurance.

PROCESSING TIME

Please allow up to 4 to 6 weeks from the date we receive your package for your watch to go through the repair process depending on severity of defect.

The above manufacturer’s warranty:

is independent of any warranty that may be provided by the seller, for which seller carries sole responsibility.

does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have. 

Our customer service ensures the perfect care of your Mainspring Product. If your purchased item needs attention, contact us or a Mainspring official dealer or an authorised Mainspring After Sales Service Centre who are entitled to provide guarantee services as defined herein.

For more information and a complete list of Mainspring Authorised After-Sales Service Centres, please consult the Mainspring website or contact us.